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SD13, SD16 Head
Model body:Volks SD16 girl body
Wig : 8~9 inch
Head circumference : 21.4cm
The above measurements can be differ according to the measuring method you use.
Doll - Head
Default Head Box(PET), Certificate
Photos were taken with Apricot, White Skin.
This product takes about 50-70 business days(excluding weekends and holidays)upon receipt of payment.
This product does not include faceup, Head, wigs, eyes, outfits, and accessories
Colors of the product may slightly differ depending on your monitor settings.
Please consider that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 70 business days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
* The following items are not considered defective:
- Items with creases that may have been made while shipping
- Items with unsatisfactory/incomplete finish due to mass production
- Items with micro-sized bubbles/motes which is hard to find in bare eyes
- Items with seam-lines/marbling
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which includes Certificate and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the Certificate intact. The item(s) must be sent in their original packaging and unused.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return. The shipping fee will be refunded once the returned item has arrived.
*If item is damaged by customer's fault, it can not never be refunded. If item was damaged while shipping, refund will be made under the EMS compensation policy.
However, if customer has requested to mark the value of item under its true value, under the EMS compensation policy, you will be compensated with how much ever value you requested to mark and there may be differences in the value and period for refund. Please contact us first regarding this matter.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind
-your return request is not approved by our staff
-the products are damaged due to your mishandling
4) If there is a missing item from your order:
*Contact our customer service center by email within 1 day of delivery.
*Please keep all contents of the original package including packaging material (Boxes, certificate and etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
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